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Hotel Inspection Checklist
Section 1: Introduction
1. Site inspection conducted by:
2. Overall Evaluation Of Hotel:
Ok
Needs Repair
N/A
Repaired
Section 2: General Hotel Information
1. Date of Site Inspection
2. Facility Name
3. Address
4. Main phone number
5. Fax number
6. Reservations phone number
7. Web site address
8. Age of Property:
9. Date Last Renovation
10. Any Renovations Scheduled (Date)
11. AAA Rating
12. Diamonds Mobil Rating
13. Stars
14. TripAdvisor Rating
15. Hotel occupancy tax?
16. City tax?
17. Other?
18. Overall Evaluation Of Property:
Ok
Needs Repair
N/A
Repaired
Section 3: ACCOMMODATIONS
1. Number of single rooms on property:
No answer provided.
2. Number of double rooms on property:
No answer provided.
3. Number of queen rooms on property:
No answer provided.
4. Number of kings rooms on property:
No answer provided.
5. One bedroom Suites
No answer provided.
6. Two bedroom Suites
No answer provided.
7. King rooms for the physically impaired
No answer provided.
8. Double rooms for the physically impaired
No answer provided.
9. Queens rooms for the physically impaired
No answer provided.
10. Suites rooms for the physically impaired
No answer provided.
11. Total number of rooms in hotel/resort
No answer provided.
12. Walls soundproof?
Yes
No
Section 4: Hotel Management Contact Information
1. General Manager
2. Catering Manager
3. Conference Manager:
4. Reservations Manager:
5. Director of Sales:
6. Restaurant Manager:
7. Accounting Dept. Contact:
Section 5: Hotel Location
1. Distance to nearest airport
2. Distance to downtown
3. Distance to convention center
4. Transportation and cost
5. Traffic considerations
6. Free airport shuttle
7. Is it located in a "safe" area?
Yes
No
8. Does the hotel provide transportation to and from the airport?
Yes
No
Section 6: Hotel Parking
1. Number of parking spaces
2. Number of accessible spaces
3. Number of accessible spaces
4. Cost of parking
5. Cost of valet parking
Section 7: Nearby Hotels
1. When placing overflow guests, where does the front office manager place them?
Section 8: Nearby Things To Do/ Restaurants
1. Restaurants (Please include approximately how far it is from the hotel)
2. Shopping (Please include approximately how far it is from the hotel)
3. Entertainment (Please include approximately how far it is from the hotel)
4. Attractions (Please include approximately how far it is from the hotel)
5. Churches/Synagogues Distance
Section 9: Hotel Room Appearance/Condition (Rate the following: (1 poor – 5 average – 10 superior))
1. Room Appearance
2. Room Décor
3. Room Condition/Cleanliness
4. Room Lighting
5. Room Décor
6. Room Condition/Cleanliness
7. Bathroom Condition/Cleanliness
8. Bathroom Amenities
9. Overall Rating
10. Work Space/Desk
Yes
No
11. WiFi
Yes
No
12. WiFi Free
Yes
No
13. Sitting Area
Yes
No
14. In-Room Movies Cost
15. Room Service Available:
Yes
No
16. Guest phone charge cost
17. Long Distance
Section 10: In Room Amenities
1. Climate control
Yes
No
2. Security-programmed room keys
Yes
No
3. Posted fire/emergency plan
Yes
No
4. Toiletries
Yes
No
5. Iron/ironing board
Yes
No
6. Hair dryer
Yes
No
7. Coffee maker
Yes
No
8. Smoke alarm/sprinklers
Yes
No
9. Same day/overnight laundry
Yes
No
10. Availability of cribs, playpens
Yes
No
11. In-room safes/cost
Yes
No
12. Extra pillows/blankets in room
Yes
No
13. Good water pressure in bathroom
Yes
No
14. Memo pads, pen
Yes
No
15. Room-service Menu
Yes
No
16. Local-area guides Guest-service directory Movies on demand
Yes
No
17. Remote control for TV
Yes
No
18. Refrigerator
Yes
No
19. Microwave
Yes
No
20. In-room mini bar
Yes
No
21. Complimentary daily paper
Yes
No
22. Convenience of light switches at entry
Yes
No
23. Black-out drapes for sleeping
Yes
No
24. Translucent drapes for daytime
Yes
No
25. Comfortable business desk
Yes
No
26. Sink and tub stoppers work
Yes
No
27. Complimentary WiFi
Yes
No
28. Parental blocking of TV available
Yes
No
29. Video games on demand
Yes
No
30. Cable TV
Yes
No
31. Clock radios
Yes
No
32. Voice mail/message service/light
Yes
No
33. Direct-dial phones
Yes
No
34. Balcony/porch
Yes
No
35. Complimentary a.m. breakfast
Yes
No
36. Ice bucket
Yes
No
37. Generous supply of towels, mats
Yes
No
38. Plastic or glass (ware)
Yes
No
39. Quiet toilet
Yes
No
Section 11: SLEEPING ROOMS Contract Policies
1. Rack Rate Single
2. Rack Rate Double
3. Rack Rate Suite
4. Group Rate Single
5. Group Rate Double
6. Group Rate Suite
7. Complimentary Rooms per Night
8. Complimentary Rooms Cummulative
9. Plus Over and Above
10. Room Tax
11. Room Block by Day:
12. Cut-Off Date
13. Rates available after cut-off date
Yes
No
14. Attrition Rate
15. Deposit required for group
16. What is the policy on cancellations/no shows
17. Do they have a complimentary meeting rooms based on food and sleeping room policy?
Yes
No
18. Cancellation clause
19. Check-In time?
20. Check-Out time?
21. What is the policy for late check-out?
22. Room guarantee policy?
23. Room cancellation policy?
24. If the hotel is sold out, what arrangements are made for confirmed hotel guest?
25. Is luggage storage available for early arrivals and late departures?
Yes
No
Section 12: Taxes
1. Sales tax on guestrooms
2. Occupancy tax on guestrooms
3. Sales tax on food
4. Gratuity percentage
5. Service Fees, if any
Section 13: Meeting/Conference Rooms Information
1. Room
2. Set Up
3. Date
4. Max People
5. Square Feet
6. DIMENSIONS (W/ CEILING HEIGHT)
7. Meeting Room Fee
Section 14: Meeting Info
1. Built-in screen/stage/podium
Yes
No
2. Meeting Room Floor Plans Available:
Yes
No
3. Meeting Rooms Carpeted:
Yes
No
4. Obstructions:
Yes
No
5. Whiteboard/markers
Yes
No
6. Notepads for participants
Yes
No
7. Temperature controls
Yes
No
8. Air walls soundproof
Yes
No
9. Storage rooms
Yes
No
10. Computer hookups
Yes
No
11. Is the room accessible?
Yes
No
12. Restrooms (number of each)
13. Telephones (number of each)
14. Is there Internet access? What is the cost?
Section 15: Questions To Ask
1. How many meeting rooms does the hotel have?
2. Are airwalls soundproof?
3. How close are the bathrooms?
4. Does each room have temperature controls?
5. Adequate lighting?
6. Are the meeting rooms wired for sound?
7. Is there WiFi in the meeting rooms?
8. Are there whiteboards in every room?
9. Are pc projectors and laser pointers available?
10. Are screens available?
11. What will the planner have to order?
12. Do the meeting rooms have obstructions?
13. Are the meeting rooms wired for sound?
14. Is there an in-house A/V company?
15. Can we connect into house sound?
16. Computer hookups in meeting rooms?
Yes
No
17. High-speed Internet Access
18. Wireless Access
19. Access for the physically impaired
20. Stage/Size
21. Staging area
22. How far is the banquet room from the kitchen?
23. How many places will the hotel set up beyond the stated number of guests?
24. When does the hotel need final guarantee?
25. Will the hotel set up special morning coffee areas for guests?
26. Are the meeting rooms carpeted?
Yes
No
27. Do the meeting rooms have pillars?
Yes
No
28. Do the meeting rooms have natural lighting?
Yes
No
29. Is there a extra charge for audio-visual equipment?
Yes
No
30. Is there a charge for bringing your own audio-visual equipment?
Yes
No
31. If so, what is the charge?
32. Is there individual temperature controls in the meeting room?
Yes
No
33. If so, where are they located?
34. Entertainment/type
35. Dance floor/Size
36. Special event capability
37. Is there an extra charge for re-setting the room if set-up is changed?
Yes
No
38. Can you hang meeting banners or signs in public areas?
Yes
No
39. If so, in what manner?
40. Are they ADA compliant
Yes
No
41. How many rooms do they have that are ADA compliant
Yes
No
42. Are their meeting facilities available for ADA
Yes
No
43. Do they allow registration desks in Lobby?
Yes
No
44. Is there enough room to have a registration desk outside the meeting room?
Yes
No
45. What items are complimentary (included in meeting room set-up)?
46. Is there a charge for bringing your own supplies?
Yes
No
47. Does the hotel provide complimentary meeting signage?
Yes
No
Section 16: Meeting/Conference Rooms (Rate the Following: (1 Poor – 5 Average – 10 Superior))
1. Proximity to Sleeping Rooms
2. Condition/Cleanliness
3. Soundproofing
4. Décor
5. Ceiling Height
6. Lighting
7. Heating/Ventilation
8. Sound System
9. Equipment (e.g. tables, chairs)
10. Elevators proximity
11. Restroom Cleanliness
12. Restroom Proximity
13. Overall Rating
Section 17: Estimated Cost Of Meeting For This Site
1. Sleeping Room Cost $
2. Meeting Room Cost $
3. Food & Beverage Cost $
4. A/V & Other Equipment Cost $
5. Travel Cost $
6. Other Meeting Cost $
7. TOTAL ESTIMATED COST $
Section 18: A/V Equipment
1. Exclusive Company:
Yes
No
2. Company
3. Price List Provided:
Yes
No
4. Company On Property:
Yes
No
5. Equipment Provided at No Cost:
Yes
No
6. Types and sizes of tables
7. Types and sizes of chairs
8. Number of Lecterns/Mics/Projectors
9. Podiums (how many and dimensions)
10. Projection stands
11. Screens
12. Built-in audio systems
Yes
No
13. Built-in video/video conferencing
Yes
No
14. Built-in projection systems
Yes
No
15. Built-in screens included
Yes
No
16. Satellite down-link
Yes
No
17. Multimedia equipment on site
Yes
No
18. Stage/curtain
Yes
No
19. Choice of AV company
Yes
No
20. Setup charges
Yes
No
21. Teardown charges
Yes
No
22. Inclusion in meeting-room rental
Yes
No
23. In-House Audio/Visual Company
Yes
No
24. Overhead Projector $
25. Data Projector $
26. Screen $
27. Labor Rates $
Section 19: A/V Equipment (Rate the Following: (1 Poor – 5 Average – 10 Superior))
1. Equipment Availability
2. Equipment Condition
3. Equipment Price
4. Overall Rating
Section 20: Food And Beverage
1. Approximate Cost for Breakfast $
2. Lunch $
3. Dinner $
4. Coffee $
5. Service Charge
6. Tax
7. Guarantees needed by
8. Overset guarantee by
9. Any special packages
Section 21: Food And Beverage (Rate the Following: (1 Poor – 5 Average – 10 Superior))
1. Presentation
2. Menu Selections
3. Menu Prices
4. Creativity
5. Willingness to Divert from Menu
6. Overall Rating
Section 22: Lobby (Rate the following: (1 poor – 5 average – 10 superior))
1. Lobby Décor
2. Lobby Seating/Location
3. Lobby Condition/Cleanliness
4. Noise level
5. Lighting
6. Seating
7. Desk-staff appearance, uniforms, badges
8. Attentiveness
9. Ability to direct visitors to functions
10. Helpfulness of bell staff
11. Bell-staff appearance, uniforms, badges
12. Elevator Condition
13. Elevator Cleanliness
Section 23: Lobby
1. Visibility of reader board
Yes
No
2. Hallway lighting, cleanliness, noise
Yes
No
3. Express check-in
Yes
No
4. Express check-out
Yes
No
5. Bell staff/luggage service
Yes
No
6. Wait time to check in
Yes
No
7. Wait time for baggage delivery (Bus Tour)
Yes
No
8. ADA compliant
Yes
No
9. All hallways adequately lit?
Yes
No
10. Room numbers visible?
Yes
No
11. Hallways clean and well maintained?
Yes
No
12. Are there vending machines/ice machines?
Yes
No
Section 24: Restaurant (Rate the following: (1 poor – 5 average – 10 superior))
1. Restaurant Staffing
2. Restaurant Condition/Cleanliness
3. Restaurant Décor
4. Restaurant Menu Selection/Pricing
5. Restaurant Food Quality
6. Public Restrooms Condition/Cleanliness
7. Public Restrooms Proximity
8. Adequate Security
9. Adequate Fire Safety
10. Overall Rating
Section 25: Amenities Available
1. Shuttle service to/from airport
Yes
No
2. What is the closest airport?
3. How many miles from airport to hotel?
4. Travel time to hotel?
Section 26: Health Club
1. Tennis: Number of Courts
2. Golf: Championship Course?
Yes
No
3. Cart Rental?
Yes
No
4. Pool available
Yes
No
5. Spa Facilities/Services
Yes
No
6. How far in advance to I need to book treatments?
7. How many spa treatment rooms?
8. Game arcades
Yes
No
9. Coin-op laundry nearby
Yes
No
Section 27: Tour desk
1. Business Center
Yes
No
2. Copy/fax services available
Yes
No
3. Fed Ex/UPS pick up
Yes
No
4. Delivery of materials to function areas
Yes
No
5. Hotel parcel-handling charge
Yes
No
Section 28: Exterior (Rate the following: (1 poor – 5 average – 10 superior))
1. Neighborhood
2. Building appearance
3. Porto cochere/entry appearance
4. Driveway maintenance
5. Landscaping
6. Door cleanliness
7. Lack of clutter in entry area
8. Entry obstructions
9. Doorman appearance/attitude
Section 29: Security
1. Are fire exits clearly marked?
Yes
No
2. Are there sprinklers, smoke alarms, in every room?
Yes
No
3. Does the hotel have an emergency plan?
Yes
No
Section 30: Estimated Expenses
1. Sleeping Room Expenses
2. Meeting Room Expenses
3. Food & Beverage Expenses
4. A/V & Other Equipment Expenses
5. Travel Expenses
6. Other Meeting Expenses
7. TOTAL ESTIMATED EXPENSES