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Generic Mystery Shopper Checklist
Section 1: Generic Mystery Shopper Checklist
1. 1. Is parking available near the building?
Yes
No
N/A
2. 2. Could you easily locate the place?
Yes
No
N/A
3. 3. Were there visible signs directing to the entrance?
Yes
No
N/A
4. 4. Was the building easy to find?
Yes
No
N/A
5. 5. Upon arrival, was the reception welcoming?
Yes
No
N/A
6. 6. Was there a staff person present?
Yes
No
N/A
7. 7. Did the receptionist greet you?
Yes
No
N/A
8. 8. Did the receptionist ask how he/she could help you?
Yes
No
N/A
9. 9. Did the receptionist make eye contact?
Yes
No
N/A
10. 10. Did the receptionist direct you to the place you needed to go?
Yes
No
N/A
11. 11. Was the receptionist friendly?
Yes
No
N/A
12. 12. Was the resource staff member wearing a name tag?
Yes
No
N/A