https://eauditor.app/
Retail Store Mystery Shopper Checklist
Section 1: Cleanliness And Appearance
1. 1. Was the parking lot clean and free of waste?
Yes
No
N/A
2. 2. Was the entrance of the store clean and well maintained?
Yes
No
N/A
3. 3. Was the signage in the store clearly visible and undamaged?
Yes
No
N/A
4. 4. Was the store clean, neat and well maintained (no dirty floors, unattended spills, etc.)?
Yes
No
N/A
5. 5. Was the restroom clean, well-stocked, and well-maintained (toilet paper/paper towels available, toilets/taps operational, etc.)?
Yes
No
N/A
6. 6. Were the aisles free of clutter and obstructions?
Yes
No
N/A
Section 2: Employee Behavior
1. 1. Were you approached by an employee within 30 seconds of entering the store?
Yes
No
N/A
2. 2. Did the employee smile at you?
Yes
No
N/A
3. 3. Did the employee ask what you were looking for?
Yes
No
N/A
4. 4. Did the employee offer to help?
Yes
No
N/A
5. 5. Did the employee offer you any additional items?
Yes
No
N/A
6. 6. Did the employee give you his/her undivided attention?
Yes
No
N/A
7. 7. Were all employees/team members polite?
Yes
No
N/A
8. 8. Did the associates/team members provide above-and-beyond services?
Yes
No
N/A
9. 9. Did any other (not previously evaluated) team members you encountered or passed in the store smile and greet you?
Yes
No
N/A
10. 10. Did the employee say a pleasant closing phrase (such as "Have a nice day," "Thank you for shopping," "Thank you," etc.)?
Yes
No
N/A
11. 11. Did the cashier greet you when you reached the counter?
Yes
No
N/A
12. 12. Did the cashier ask if you found everything?
Yes
No
N/A
13. 13. Did the cashier mention the loyalty/rewards program by name during the transaction?
Yes
No
N/A
14. 14. If you do not use the loyalty program, did the cashier ask you if you would like to become a member?
Yes
No
N/A
15. 15. Did the cashier refer to the customer/guest satisfaction survey at the end of the transaction?
Yes
No
N/A
16. 16. Did the cashier thank you at the end of the transaction?
Yes
No
N/A
Section 3: Process Until Purchase
1. 1. Was every item you wanted to buy available?
Yes
No
N/A
2. 2. Did perishable items (salads, sandwiches, etc.) seem fresh?
Yes
No
N/A
3. 3. Were all items fresh?
Yes
No
N/A
4. 4. Were there fewer than three customers in line?
Yes
No
N/A
5. 5. How long did the transaction take from the time you arrived at the register until you received your receipt?
6. 6. How many registers were open when you got in line?
Section 4: Completion
1. 1. Assessment and recommendations